Terms of Use

1. General Information

This website is operated by Nemala Store.
By accessing our site and making a purchase, you agree to all of these terms of service.

2. Products

Nemala Store offers products sold online via an e-commerce activity.

Product descriptions, images, and information are provided for informational purposes only. We strive to be as accurate as possible, but variations may exist.

3. Orders

Any order placed on the site implies acceptance of these terms.

We reserve the right to refuse or cancel an order in case of:

  • suspicion of fraud
  • payment issue
  • stock or pricing error

4. Pricing

Prices are indicated in euros (€).
Nemala Store reserves the right to change its prices at any time, without prior notice.

The price charged is the one displayed at the time of order.

5. Payment

Payments are secured and processed via third-party payment providers (e.g., Shopify Payments, Stripe, or equivalent).

We never have access to your bank information.

6. Delivery

Delivery times are estimated between 7 and 20 business days, depending on products and suppliers.

These times are indicative and may vary depending on carriers or peak periods.

7. Returns and Refunds

Returns and refunds are governed by our return policy, available on the website.

Requests must be made within 14 days of receipt.

8. Liability

Nemala Store cannot be held responsible for:

  • delivery delays related to carriers
  • address errors provided by the customer
  • events beyond our control

9. Intellectual Property

All elements of the site (texts, images, logos, design) are the property of Nemala Store.

Any reproduction or use without authorization is prohibited.

10. Personal Data

Personal data collected is used solely for:

  • order processing
  • delivery
  • customer service

They are processed in accordance with the GDPR.

11. Modification of Conditions

Nemala Store reserves the right to modify these conditions at any time.
Modifications will be applicable upon their publication on the website.

12. Contact

For any questions:
📧 contact@nemala-store.com